TERMS & CONDITIONS
Turnover Period Policy:
- Since Little Passenger Seats are custom hand-made to order, it typically takes about 8-12 weeks to receive. However, sometimes due to uncontrollable circumstances it could take approximately a little longer than the 12 weeks to complete your seat.
- We understand that this extra seating is highly necessary for your family and we always do our best to get your seat completed as soon as possible. Shipping times range from 1-5 business days in the 48 contiguous states.
- We do not expedite orders at all…sorry! Little Passenger Seats is a small company hand building the seats to the order. We produce approx. 20 seats per week. All orders are treated equally.
- Due to uncontrollable upholstery unavailability, there are certain materials or colors that we cannot get the exact fabric for but we do try and match your upholstery as best as we can. We cannot guarantee an “exact” match and do not make monetary adjustments for non-matching materials. If you have any questions or concerns please call us toll free at (800)252.9989.
- Our seats are all custom handmade and once the order is placed, if cancelled, it will be subject to a $5 cancellation fee, increasing to 10% after 10 business days from which the order was placed, to be processed within 30 calendar days of the cancellation request.
- If you are not completely satisfied with your seat, you may return it uninstalled within 30 days for most of your money back, (we do not refund your original shipping costs). There is a 10% cancellation fee as well as your shipping expense back to us. After 30 days there is also a 10% restocking fee for uninstalled seats. Our used seats have the same guarantee. Once the seat has been installed it will be considered a used seat and returns will be on a case-by-case basis.
Payment Policy Options:
- 50% of the total down when you place the order and the other 50% down when the seat is completed before shipping.
- 10% of the total down when you place the order, but must get to the 40% of the total by the 5 week mark (35 days from when you place the order).
- You can also pay 100% of the total when placing the order at your request.